Design-a-Course
eCommerce (DaCe)™
Program Details and FAQ’s
What is included in the DaCe Program?
- Your own Design-a-Course eLearning system, including
the Design-a-Course Author™ courseware creator
software tool and the Design-a-Course Learning Management
System (LMS).
- Updates to the Design-a-Course eLearning
system at no charge as they become available.
- One
private, secure URL which includes one test student
account and unlimited eCommerce student
accounts.
- A Partner account in the MindIQ CRM
system. This online Partner account is provided for
you
to access
your customer
and sales history.
How
much does it cost?
There is a one-time $499 set
up fee. The set up fee includes:
- Setting up your Partner account in the MindIQ CRM
system
- Creating a private, secure, Design-a-Course
URL
- Setting up your inventory (course) items. The URL
for these items will be sent to you to be placed on
your web site so when customers click to purchase
an item from you, it will take them to the MindIQ
CRM shopping cart. You will be responsible for adding
the code and URL to your web site. MindIQ is available
to consult with you for this code integration at an
hourly consulting rate of $50 per hour, one hour minimum.
After you're set up and your
courses start selling, you and MindIQ split the sale
of each item as it is sold 50% -50%, regardless if it is sold from your web site or MindIQ's. MindIQ also takes
care of the all credit card merchant
fees.
When and how do I get paid?
Partner checks are sent out every month.
What is the Affiliate Marketing Program?
In addition to courses being sold from your web site or the MindIQ web site, you may elect to become part of the MindIQ Affiliate Marketing Program. This program allows companies other than yours and MindIQ’s to sell your courses from their web site. There are two types of Affiliates: In Program and Out of Program.
In Program Affiliate – This is an Affiliate that is also part of the DaCe program. There is no additional charge for MindIQ to create new purchase links for your courses to these Affiliates. If your course sells from an Affiliate’s web site you will receive 25% of the sales price and the Affiliate will receive 25% of sales price.
Out of Program Affiliate - This is
an Affiliate that is not part of the DaCe program. You
can have your unique course purchase links put on up
to 10 Out of Program Affiliate web sites per month,
at no charge. There is a $100 per per site charge over
the 10 per month..
What about support and training? Training
-
MindIQ offers twice-weekly, free 1-hour Webinar training
sessions on using Design-a-Course. Design-a-Course
also comes with Help files and Flash movies illustrating
Design-a-Course usage.
Support –
After a DaCe agreement is signed and
payment received, support, along with questions for
your DaCe account is provided on an as-needed basis at
$50.00
per hour with a one-hour minimum. A major credit must
be on file for support. Alternatively, a DaCe annual
support contract can be purchased at $2,200 per year.
This agreement provides for up to five (5) support
incidents per month. There are two types of support that
you will
be available to you with your DaCe agreement:
- Online -
You can post your issue online at:
http://www.mindiq.com/elearning/dac/support_submit_ques.html
and a ‘job ticket’ is created. Our staff
will respond to you by email. You can also track
your ‘trouble
ticket’ online via your Partner account.
- Phone -
Phone support is available Monday – Friday
9:00am – 5:00pm EST. A response time of four
hours is guaranteed if the support call is placed
during Monday – Friday
9:00am – 5:00pm EST. A credit amount of either
the hourly billed rate or pro rated against an
annual support contract will be given if the response
time
is not met by MindIQ.
What if someone wants a
refund or challenges
their credit card charge?
You are responsible for the advertising
and quality of your courses. If a customer challenges
a charge with the credit card company, we will
make you aware of it, but MindIQ cannot work on the challenge.
If the credit goes through, your credit card will
be
charged the monies MindIQ has paid you plus a 15%
processing fee.
What if I give away some course for free to my customers?
All
courses in your DaCe account need to be processed
at the price of the inventory item. If you want to
give
away courses or have courses available for internal
use, you will need a corporate Design-a-Course
account. Pricing can be found at http://www.mindiq.com/elearning/dac/purchase.html.
This is done for following reason:
With a DaCe account you receive the software and
hosting at no charge. It is only when you sell your
courses
that MindIQ makes money.
Design-a-Course eCommerce FAQ’s
How will I know when someone purchases a course?
When a student purchases one of your online courses
the Design-a-Course system sends an email with the key
code and URL to that student for that course or group
of courses. You will be copied on that email so will
know when a purchase is made, and which course(s)
was
purchased. Can I get
a listing of all my customers?
Yes. You will receive
a username and password to access
your MindIQ Partner account in our CRM system. Once
logged in you can see the status of all your orders
and customers.
How
do I check on the results of my students?
Log into
your Design-a-Course eCommerce (DaCe) URL. Click
Manage Courses and either click on the course your
want to see the results for or the Student List to
get details on your students. Can
I set up a time limit or attempt limit for my courses?
Yes. At the time you send the course item names
to MindIQ to be added as inventory items in the
MindIQ CRM system, you indicate if there is a time
limit for access to that course.
Can
I sell courses as groups?
Yes. The group of courses
is set up as a separate inventory
item. At the time you send the course item names
to MindIQ to be added as inventory items in the
MindIQ
CRM system, you indicate if this is a group of courses. Why
is the MindIQ logo in the shopping cart?
All purchases
go through the MindIQ’s CRM system.
There can only be one shopping cart system. You will
need to advise your customers that MindIQ is your training
partner and that they will see the MindIQ logo.
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