Business ethics is no longer a subject reserved for executives and managers. Employees on the front line dealing with customers, suppliers, competitors and their peers are expected to make good decisions every day based on the organization’s values and contemporary standards in business ethics. If they do not, the costs to them and their organizations can be high, both in financial and reputational terms. This course helps employees understand the importance of acting ethically and of recognizing an ethical dilemma. It helps them make ethical decisions and provides guidance for their ethical responsibilities in their daily work life.

After you complete this course you will be able to:

• Explore ethical awareness
• Explain individual values and organizational values
• Understand the importance of doing business ethically
• Identify ethical issues
• Recognize the steps for ethical decision making
• Understand the importance of consultation
• Identify resources for support
• Recognize ethical responsibilities

Understanding Ethics
1. Ethics at Work

2. Myths About Business Ethics
What's Ethical and What's Legal
Ethics Only Involves Wrongdoing
Ethics Shouldn't Be Taught

3. Why is Ethics Important?
1. Case Study 1
2. Case Study 2
3. Case Study 3
4. Case Study 4
High Costs

4. Whose Values are Important?
Scenario 1
Scenario 1 Continued
Conflicting Values
Clarifying Values
Ethical Wrongdoing

5. Learning Check

6. Stages of Ethical Development
Stage One: Ethical Awareness
You Be The Judge
Ethical Dilemma?
Ethical Dilemma Chacteristics
Ethical Dilemma Exercise
Resolving Dilemmas
Resolving Dilemmas Continued
Stage Two: Ethical Reasoning
Ethical Reasoning Exercise
Ethical Reasoning Exercise Analysis
Ask Questions
Think Through the Situation
Make a Decision
Review Your Decision
Review Your Decision Continued
Stage Three: Ethical Action
Tell and Listen to Stories
Tell and Listen to Stories Example
Keep Seeking Answers
Stage Four: Ethical Leadership
1. Ethical Responsibility: One
2. Ethical Responsibility: Two
3. Ethical Responsibility: Three
4. Ethical Responsibility: Four
5. Ethical Responsibility: Five
6. Ethical Responsibility: Six
1. Personal Responsibility Example

7. Final Learning Check
Final Learning Check Case Study